I bought next day delivery service and it said clearly the delivery will be on the day I needed it to be delivered. I would not have bought it if on a screen it said a different date. Next day was Saturday, but nowhere when I was ordering it said deliveries are only Monday to Friday. It said within 1 working day and no where near this misleading message it said that they only work Monday to Friday. I used other delivery companies and I know they do work Saturdays, so it did not cross my mind that DPD stating they will deliver on date I require (I saw that date on a screen) actually mean only week days. It was very misleading! They sold service telling me I will have my parcel delivered on a day I needed, but I had to guess that if next day is Saturday that they mean Monday then! The customer service is awful and make it sound as if I am stupid and don’t read their long policies, they even send smiley pointing to me to places you have to dig into meaning “you don’t read“! Very insulting! When I try to say well could you not write next to within 1 working day “Monday to Friday only!” I get cut off from the chat. I requested refund and return for misleading but the customer service argued making me feel that it was me being stupid not them misleading selling the service for a day I needed. She (Gabriela) made me feel as if I am blind and did not see the date I needed on a screen. She did test order and tells me I did not see what I saw on a screen. Anyway I said forget about refund just return my parcel then. They say even that is not possible and they don’t guarantee it! The receiver must refuse to get delivery for them to return! It’s a joke! My dad has stage 4 cancer and had items in the parcel that needed to be further sent to my homeland, but now I missed the window to send a parcel and now my dad has to wait another month for his necessities. Anyway avoid this delivery company! They mislead to sell their service and then can’t even guarantee the return of the parcel when it is no more needed to be delivered past the required date! Disgusting service!