I have had so many issues with them, leaving parcels at a house that is blatantly not ours, claiming they rang and we weren't in etc etc. None compares to the latest issue, however. I placed an order with Adidas yesterday, as I have done many times over the last few months. I entered in my home address as the delivery address. I then get an email, saying my parcel is ready to pick up - at Matalan! I ring DPD and the guy actually told me that I had informed them of a change to the delivery address, from my home to this random Matalan store. This is a blatant lie - and they cannot provide any communication that shows this - because it didn't happen. In fact, I then rang Adidas, who contacted DPD themselves, and the person they spoke to said it was DPD's mistake, and something had gone wrong on their system, causing the address to change. However, the upshot of this is as follows: I placed an order for someone's birthday that will now not arrive. DPD are apparently unable to redirect a parcel to a different address, once it's been delivered to a store. Adidas won't refund me (or send out a replacement order) until after 20 days has elapsed, and I have failed to pick up the order from Matalan. So I am left with no order, with the money having been taken from my account, all because of a mistake by DPD. A totally inexplicable mistake at that. Oh, and this courier gets such good reviews on Trustpilot, because they flag all the negative ones and Trustpilot takes them down.