A zero is too good for this company. I had an urgent delivery needed for an event I was attending next day and was leaving at 4am to drive there. My Mac failed so this was a new one needed to do a big presentation. The DPD driver went to a house about 20 metres away as we saw him (not for the first time I may add as he done the same about 2 months ago and surely knew where we stayed this time). Next thing I get a text to say he tried to deliver but we were not in and a photo of my neighbours door, which was also strange as their car was in the driveway so I called right away and explained the urgency as I was leaving at 4am next day and needed it with me for an event I was going to. The agent said she will phone the driver (at best he could only have been 1/2 mile away) and she said she spoke to him and gave my mobile number and he would call soon as he only had one more drop and return with the parcel. 1 hour later and no call, I then speak to DPD on chat as the telephone number is useless who tell me the parcel is back at the depot???? My house 1/2 mile - depot 30 miles. I explain I need it for an critical and urgent event I was attending and I was promised the driver would return but was told time again, nothing we can do the depot is closed. So I was clearly LIED to, the driver couldn't be bothered to find our house that has a big sign on the gate with the house name right on the road side, he clearly couldn't be bothered to phone and come back 1/2 mile to deliver my critical parcel, and at 8pm the person on chat said nothing we can do and closed the chat. Must have been end of the shift for Ritesh in India . I even said that this parcel was so critical I would go to the depot and asked for someone to go there and get the parcel. Nope we wont do that for you I was told. They didn't care it was critical. They didn't care that I will lose the contract. They didn't care that the driver didn't bother to get in touch and didn't return, but kept being told "we can deliver it tomorrow" even when I said this was way too late and in reality you could stick the parcel in the bin now if you don't deliver it all I got was "we can deliver it tomorrow" I was even told because of the problem we will upgrade it to a Saturday delivery for you for free. WHAT REALLY!!!! oh that makes everything better then ( that was sarcasm DPD.) DPD don't care. Absolutely disgraceful behaviour. The fact that they made a huge error, the fact that i was lied to, and the fact that they knew how critical it was, you would think they would try and make sure they resolve it but the same attitude came across - WE DONT CARE. DPD clearly don't care that this has cost me a huge contract as the event I was attending was for a large portion of work that I was certain to get but I had to present the concept and the scope of works as part of the process. This now means layoffs for some people because their jobs depended on the contract which I have had for a while now and which would have came if I could attend the event tomorrow but if you don't attend you don't get it because DPD are at best useless and liars. Update: Called the CS centre the following day to make a complaint and was told a manager will call you in 1 hour. Another lie as 3 hours later and no phone call. Got a text message with a new delivery slot and surprise surprise no delivery so I call AGAIN to be told I didn't want it delivered today and that I scheduled it for the following day. We that's another LIE DPD. If review websites were to praise your utter incompetence, your ability to lie through your teeth and your disgraceful work ethics then you get a 10/10 from me. Apparently a manager will call me in 1 hour but I am definitely not expecting that. After all with all the complete incompetent performance you have shown to date why will It change.