I wish I could give no stars. I was waiting for a delivery on the Friday and monitoring the tracking system when I saw that they had supposedly attempted delivery on the Thursday but I had ‘refused to accept’. I was very confused as I got no text or email warning me that they were going to try and deliver and I was in all day on Thursday by the door waiting on a tradesman. They definitely didn’t come when they said they did. I called to query but was told my order number didn’t match my postcode so they wouldn’t talk to me and I had to call the seller. Seller confirmed that the details were correct and told me not to worry as DPD were obligated to attempt delivery at last 2 times. They didn’t try again - item was shipped to the Midlands immediately after the supposed attempt on Thursday and returned to Germany immediately. Item is now sold out and so we’re left in the lurch. No one has replied to my emails or formal complaint, and I can’t get through on the phone. Absolute cowboys with no transparency or accountability.