Dpd have given me a terrible experience. They have automatically sent my parcel to a local self storage to be picked up tomorrow when my address was clearly stated as the delivery address. I have had surgery and cannot drive to the self storage or walk the 30 minutes it takes to get there. Upon messaging the customer service they have told me there is nothing they can do about it and they are sorry however they still will not deliver the package (as originally requested) to my house. They said I set my preferred place of pick up as the self storage however this has never happened and they have chosen to do it for their own convenience rather than deliver to my address. The items are perishable so I am extremely upset.