Terrible service! I placed an order from them, they gave me a false estimated delivery date (within 10 days) and when i saw that I was getting no update and contacted them they said the item had only been shipped 5 days after ordered and that it could take up to 60 business days. I requested to be refunded the shipping fee (due to false advertisement) and they kept disregarding my request (not saying no, just ignoring it and telling me to wait). Several times I tried to get a manager to contact me and they kept saying in customer service that they all are managers. I requested a channel to file an official complaint, and they offered me 5% off on my next purchase while ignoring my request. At this point I am still waiting to get the order, hoping it is the correct size and shoe (otherwise I am probably screwed as their customer service is useless). Wouldn't recommend this company to anyone!