They shipped the product to the wrong country. I informed them, and sent multiple emails with enquiries. My emails were not read, because the contents of them were never addressed. Instead, strange generic, off-topic emails were sent. Eventually I spoke to someone on the chat page, they informed me I'd get a refund. Which I didn't want, I'd been waiting for a winter jacket for 3 weeks now. Then they suggested I buy the jacket again, which I couldn't as I didn't have the cash as I already spent it on the original one. I then asked if they could secure it at the original price, as it was on discount when I brought it. They refused. Essentially, they sent it to the wrong country, didn't communicate with me, forced a refund upon me, wanted me to then buy it again before being refunded at a significantly higher price. Avoid this company, good deals are not worth this level of customer care.