We had a lot of issues more than I few times, it took a while to solve some delivery issues that one if the the transaction got mixed and one if you male employees called that person in Cuba a thief eventhough we had provide information that Duales had provide, then they realize were the mistake was, and proceed it Sometime your customer service is no polite to deal with certain customers We thank you for asking me to do a review for Duales to improve the service from canada and cuba Please check my profile how often I use Duales and I will see that few problems i had Organizations is the key of success if you are providing service Thank you