I went to the dunkin in medina my and a woman with brown short hair took care of me. I was in the drive through and I said “I would like a medium matcha. iced” and then she repeated it back and said “iced matcha” and i said “with cold foam”. she pauses and says “what type of coffee?” i paysed and said “i said cold foam” and she says and very shortly says “k”. i didn’t mind because she misheard me but i ordered a grilled cheese and avocado toast and all she said was ok. i then waited for her to ask if there is anything else as any other customer service place does. as i do at my job. she didn’t so i said it was good. i get to the window and she opens it and stares at me till i give my payment and says nothing which was very rude. i give it to her and she hands it to me and says nothing. she then hands me a coffee with cold foam and i said “i’m sorry i ordered a matcha” and she gives me a dirty look and sighs and dumps it out and walks to reuse the same cup. my matcha is chunky. she then refused to give me the food and someone else had to do it. i am very displeased. i do not want anything, i just wish that new employees were taught how to hear and how to make drinks when they work at a coffee place. and maybe don’t hire someone who’s antisocial and has no respect or manners?