Dunkin' Donuts Reviews

Name: Dunkin' Donuts
Rating: 2.20

2.2 Rating 382 Reviews

26 %

of reviewers recommend Dunkin' Donuts

Company Reviews

Questions

Metrics

2.2

Based on 382 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	2.2 out of 5

Visit Website

Write Your review

Tell us how Dunkin' Donuts made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Dunkin' Donuts 1 star review on 29th September 2025

Michael Zanoli

Dunkin' Donuts 1 star review on 26th June 2025

Serenity Shankles

Dunkin' Donuts 3 star review on 1st May 2025

John Messner

Dunkin' Donuts 2 star review on 30th April 2025

Bob

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Stop putting stickers on the lids of your drinks. The adhesive doesn't come off cleanly and is a serious pain to take off! It isn't even necessary to cover your drinks this way!”

Helpful Report

Posted 4 hours ago

“Dunkin on the old trail in Lewisberry does an amazing job! great service!”

Helpful Report

Posted 1 day ago

“I have been a loyal rewards customer for over 5 years, I use my Dunkin account on a weekly basic. Today I found out I was on auto pay, once my card gets under $10.00. who does this, if I wanted to add money to this account if wouldn't have been $25.00. I want my money back and remove the app from my phone. I've been calling all day, they have a phone number that you can't reach anyone and a website that doesn't work. Dunkin you suck.”

Helpful Report

Posted 1 day ago

“The second time in 3 days something went wrong at dunkin' donuts. First time quality issue and they issued me the points in return. So I went and ordered the same thing 2 days later using the points that they gave me. When I got to the restaurant I noticed the points weren't used for the purchase and I had to pay almost $11 for a sandwich and coffee. When I asked the girl there she said your points were not used but when I looked at my points they were all gone. And it said on the slip points used but it also charged me on my credit card. I really don't think there's an excuse for that. I am so upset. What the message have not received it email back yet. Call Dunkin donuts corporate was on hold for a half hour so I had to hang up. I know I don't mean much to them but it's not really fair. At this point I don't know what to do. My wife likes the Frozen coffee so I told her I can't go back until they settle this issue. That's if they do settle it. I had an issue a little while back and I got nothing out of it. I don't understand a big company like that. Should be great with customer service, they just don't seem to care.”

Helpful Report

Posted 3 days ago

“Twice I have been to the new Dunkin' Donuts in Cumberland, Maryland. Once was at 6:00pm and once was at 4:00pm. They had no donuts! I mentioned that it was only 4:00pm and he said something about the morning. I just ignore it and walked out. I had a coupon also that was only good for that new Dunkin' Donuts and it expires Sept. 30. Very disappointed in the response of the worker and the supply. If your main business is selling donuts, then you should have an ample supply! Couldn't believe it!”

Helpful Report

Posted 5 days ago

“I love the glazed donuts yummy tasty can not say enough ,good customer service highly recommend it”

Helpful Report

Posted 5 days ago

“Placed an order at Dunkin’ Donuts on South Semoran, Orlando and it wasn’t until I asked to have the order canceled and my money refunded that then 2 employees scrambled to fill an order that should have taken 2 minutes. 5 employees in the store and inside orders were not being filled. I was advised that there was no manager to issue a refund . It takes a lot for me to get upset, and the lack of customer service was very upsetting.”

Helpful Report

Posted 6 days ago

“Every single time, and I really mean 100% of the time, they put my two Boston Creme doughnuts upside-down in the bag, so the chocolate is stuck to the bottom of the bag.”

Helpful Report

Posted 1 week ago

“Most of the stores seem understaffed, but when I found out that Dunkin nixed the pumpkin muffins, I was mortified! What in the world is corporate thinking???? This is as crazy as when they discontinued the German chocolate donut ( a masterpiece) ! Well, I'm dun with Dunkin!!”

Helpful Report

Posted 1 week ago

“Great service love Dunkin”

Helpful Report

Posted 1 week ago

“my son loved the look and sizes”

Helpful Report

Posted 1 week ago

“I go to many Dunkin' Donuts throughout Massachusetts with my job and many of them are just phenomenal with no complaints. However the store on Grafton Street in Worcester has the worst customer service. I have gone in there a couple of times and had to leave because no one would come to the counter to even take my order. When I do get my order it's laced with all kinds of attitude like I'm wasting their time. I do not recommend this store.”

Helpful Report

Posted 2 weeks ago

“Once again I'm here complaining. The store on 158 and 146 in Altamont. As I've said before, I'm there everyday at around 6 am and I order from the app. I'm always waiting and consistently late for work because of it. I don't understand the problem. It's one cup of coffee and it's pre-ordered. Why must I always wait. This morning, 9/18/25 I had to wait at the window, nobody had my order. They knew I was waiting there and just ignored me. Finally, the kid opened the window with a look like he didn't even know what I was there for. One morning, You weren't even open. BTW... nobody got back to me regarding my first complaint. Clearly, your people don't care about their job or the company.”

Helpful Report

Posted 2 weeks ago

“good Customer service”

Helpful Report

Posted 2 weeks ago

“I was at the counter one day and overheard a man say he was there for bear food! I couldn’t believe my ears. Sure enough, the girls working went to the back and emerged with a box labeled bear food! I heard the man say he was using it to bait bears to kill! He said they love donuts. Do you know how illegal that is in Missouri to do baited killing! Extremely illegal! Do better Dunkin. I can’t support your business knowing you stand behind and approve such an illegal use of your food. If you want the leftover food to not go to waste, send it to a homeless shelter or safe house for domestic abuse victims. Saving it and allowing it to go to a bear hunter using it illegally is disgusting!”

Helpful Report

Posted 2 weeks ago

“I’m sitting in store 352 159. As often I have the app and I order food from Dunkin’ Donuts. My only complaint the service was excellent today. I was helped by a young lady named Desiree. My biggest complaint is that you don’t how special is that include Turkey sausage I’ve complained for a while. Desiree went and got a manager named Tiffany. She was very understanding and gave me a discount of the rest of my food. Please consider doing something special for people who Kosher or do not eat pork. Which pork is very unhealthy for you other than that customer service is always good here and I appreciate it.”

Helpful Report

Posted 2 weeks ago

“When my family and I went to Dunkin' Donuts, the donuts had flies, like 8 flies, and that can kill a person.”

Helpful Report

Posted 2 weeks ago

“Love Pistachio!”

Helpful Report

Posted 2 weeks ago

“The person told me to use my points at the next window I went and the lady told me I had to go around again. But the line was huge and the fact that when I did they didn't ask which ones I want and gave me chocolate. Also I use my points for 6 munchkins but they didn't get me it. At least the foods good.”

Helpful Report

Posted 2 weeks ago

“worst dunkin, worst service. You'll get your order fast, but expect to double check that they actually gave you what you ordered. Any frozen coffees wont include coffee, and wont actually be blended.”

Helpful Report

Posted 3 weeks ago

Dunkin' Donuts is rated 2.2 based on 382 reviews