Went to the location in Madison on County Line Road. I don't think I have ever had a good experience with this location because every time I go, something goes wrong. Today, I ordered two peppermint mocha lattes, a bagel with cream cheese ON THE SIDE, and some donut holes. Once I finally got up to the window, they only handed me my bagel with maybe half a teaspoon of cream cheese on it and the two lattes. I had asked for some cream cheese on the side at the window, and they proceeded to tell me her manager told me I had to pay 50 cents for my side of cream cheese. I was very confused because I had asked for the cream cheese on the side to begin with, and I had already paid for everything. I didn't realize until after I left the line that I did not have my donut holes so I had to go all the way back. Once I went inside, I told them that I was missing my donut holes and they didn't even apologize or anything they just asked how many I needed. I am very disappointed I always try to avoid going to this location but I wanted to give it another chance today because I wanted to try the latte because it's seasonal. I will never be going here again. DO NOT GO HERE!!