I went to the Dunkin Donuts in Amsterdam on Rt 30 . I ordered a frozen coffee and Berry burst for drinks. Well they were too busy chatting about the ones kid who decided to go school today so the kid could participate in some activity. First of all,kids should go to school every day and get a proper education. But whatever,not my kid. The woman handed me a ice coffee and I told her it was supposed to be a frozen coffee. She ended up making my coffee but it was like soup when she gave me it to me. Very disappointed. She didn't even say anything to me after handing me my drink. I think I am going to start driving yo Starbucks as it just down further from Dunkin Donuts. They need to focus more on what their suppose to be doing and listening instead of private chatter. They can talk when there is no paying customers around waiting for good customer service.