I ordered some wool from a company last week. As I needed it to make something for an elderly lady in a care home in time for Christmas I paid extra for DX next day delivery. I received an email on Thursday telling me my parcel would be delivered between 8.00 and 6.00. At 5.15 they updated their records to say it couldn’t be delivered as they needed further information. I contacted the supplier on Friday morning and they in turn got DX to phone me. When I asked what further information they needed the lady on the phone didn’t know. I gave her detailed information as to our position. We are on the Main Street in a small village and have never had any previous problems with deliveries. Anyway I was told the delivery could not be before Monday. This morning I received another email telling me that as I wasn’t at home they could not deliver. My husband and I were both here at the time they said they tried to deliver. We live in a bungalow, we have a very loud doorbell- they definitely did not try and deliver.DO NOT USE THIS COMPANY THEY ARE RUBBISH. To add insult to injury I have paid extra for this appalling service.