Absolutely the worst company I have ever to delt with!! They are giving you the time slot, and then the parcel is not being delivered. The courier ignores the customer, and when one tries to call multiple customer service (numerous times), they are useless. They can only read you what you can see by yourself in email. They won't contact the delivery guy even if they have his number they promise that delivery will be made and three days later you are still without the parcel even if you tell them how important it is. They behave not trustworthy. You have to call ten times to get in contact with anyone, and they are ignoring customers. They do not care about customers, so what's the point of keeping them. The complaint department ignores you in the same way. I waste three days waiting for my delivery. I order this for an older person who has to self-isolate and who can't do online shopping. I had organised a trip to this person based on what they told me when a parcel would be delivered because I had to take a day off and call them three times during the day of delivery and lie to you. For a long time, I didn't have such a horrible experience with any delivery company or customer service, not to mention complain department who is also only on paper because they are not there to support customers or do anything for you. Use this company only if you like to be mistreated, ignore, lie to, and don't care about your parcel. Please do not use this company. Support those professionals offering a professional attitude and care about customers and respect their clients. Companies like this one should not exist!