Despite a text 2 days before to confirm the day, plus a text the evening before and email to confirm the 2 hour slot of of 2:50 to 4:50pm we received a call at 11am on the day to say deliver could not be made due to an issue at one of their depots and could not deliver for a further 5 days! Dreadful customer service, no help and seemed unconcerned about the delay. The delivery was of a pond and being led to believe delivery was confirmed we had dug out old pond and had fish in a temporary location. In addition, took a day of work especially for delivery. If I have a choice I will never use or recommend DX.