Tried to re-arrange delivery or collection. The on-line conversation went like this. My neighbours and I are at work during your delivery times, can I collect from your depot? No, would you like to re-arrange delivery? My neighbours and I are at work during your delivery times. Can I collect from your depot? No. Okay, can I contact your Inverness branch direct to arrange a suitable time? No, the depot is unmanned. Okay, have you any ideas on how I get my parcel? Would you like to re-arrange delivery? No understanding that there would not be anyone in. Would not accept a letter from me accepting liability if parcel left at property. Worse than Hermes and they're bad!