received a text on 1 September informing me the delivery would be 2 September between 9.55 and 11.55. I received another message on the so called day of delivery that the item would now be delivered between 10.50 and 12.50. I tracked the delivery as it did not arrive at the allocated time and the van was approximately 30 miles away from me. I tracked every 10 to 15 minutes throughout the afternoon and it slowly got nearer and was about 5 miles away from me at approximately 16.30. At 16.57 I received a message saying a delivery attempt had failed, which was a lie as they came nowhere near my house. When I later tracked my delivery the case was closed as” No access “. This was again another lie. It was so difficult to contact DX2. The offices were closed and despite pressing the request for a callback, it was not received. After another few hours and numerous phone calls the next day, I eventually was able to speak to an advisor, who confirmed I was indeed right and by checking the details from the cab the delivery drivers did not come anywhere near my house. He also said the item may never have been on the van. He said he would speak to the depot and get back to me after half an hour. This did not happen and again I was left in despair at the lack of customer service news, the delivery will now arrive on Tuesday. Delivered today within allocated time slot. Driver parked in the middle of the road holding up traffic, despite parking places available. Second person eating sandwiches in passenger seat. Asked for delivery to be taken through open side gate and was told “ I don’t know if I can carry it” despite it being a DX2man and they must have loaded on the van in the first place. Did carry it around and was very light. No logo on van, which is no surprise as they would not want to advertise such disgusting lack of service. Bought item from Homebase and will never buy from them again as another lack of customer service and Call centre in India with abrupt and disgusting lack of customer service. Still awaiting call back from manager 4 days later. Item is damaged and will have no choice but to put up with it as no way to turn for a decent response.