Bad service made worse by abysmal customer care. This company is sadly declining in terms of reliability, customer service, trust and professionalism. I am still waiting for DX to deliver a parcel that was promised 3 days ago. Each day I receive an SMS giving the name of the person who is going to deliver, but no useful estimate of when (it's usually "between 8:36 and 19:20" or some such large timescale). The parcel is then NOT delivered and there is no notification as to when it will be delivered, until the next message arrives and another broken promise. The only way to contact them is via twitter as the phone number is an automated robot that having asked for your tracking number only wants to re-arrange delivery. Twitter does get a response, but all they do is the same as the automated voice-of-apathy and say "we will make sure its on a van for delviery tomorrow". Watch out for this phrase - it's misleading. The fact your parcel is "on a van" does not mean that it will be delivered. My parcel has been on 3 vans in my area, and it's still not been delivered. So far I have lost 3 days work because of their inability to deliver the service they have been paid for. To add insult to injury, I have just been offered the chance to go and collect my parcel from their warehouse myself - effectively they are being paid and not doing their job. By inviting me to spend MORE money to compensate them for their incompetence is offensive, unprofessional and frankly insulting. I have given 2 stars purely in recognition that there are UK-wide issues with drivers. Otherwise, the total lack of assistance, approachability, professionalism and basic ability to "do what they promise" would have reduced this 1. A very poor experience overall. They do not care about customers.