Never had such an experience- original order place in July - eventually after lot if delays on part of furniture and choice - delivery was arranged - we had to take annual leave on 5 different days. Cancelled last moment in several times. Other times did not arrive and text message saying delivery arranged fir another day- without even making sure the date is convenient for us. There is no way if contacting them directly - it has to be through Furniture and Choice who were equally useless - the reason for one day was wrong address ! Another time they did not have time to load the order - what a load of poppycock !!! Never use this service or a company using them