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Anonymous
Absolutely diabolical company. Paid for next day delivery on an item from Hobbs. First notification they lied and said they had tried to deliver it (I have security cameras which point 100 yards down my lane, was at home and have three large dogs who make a lot of noise) so I can prove they didn't. Assuming this was to avoid having to pay Hobbs non delivery charges. I then received a text asking to rearrange for the following day, which I did. They didnt deliver, received the usual text, rearranged and this went on for three days. Contacted them by chat and the guy admitted they didn't have any delivery drivers but promised delivery the next day. At 11.50am I received the 'we are unable to deliver' text again. Contacted them on chat and asked where the parcel was, and they tried to blame Hobbs by saying it hadn't been dispatched. Have already spoken to Hobbs four times about this so they are aware of the situation and sent them transcripts of conversations off the chat from DX, admitting they didn't have staff to deliver. Essentially now trying to deny they have it, which is theft a nd is being dealt with as such. Avoid this company like the plague, this is fraud.
2 years ago
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DX has a 1.2 average rating from 1,882 reviews

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