Absolutly appaling service from DX Note: NOT DRIVERS FAULT ..,, was told my retuned item was due for pick up and to be fair it was picked up .. BUT Managment need to amend instructions to drivers that by no meens have they to ring customers .. WHY well thats because i was told they would ring and if i did not pick up phone they might not arrive to pick up parcel .. so i had house phone and mobile in my hand all day till they rang doorbell .. i said to driver you was suppose to ring me .. He said " I havn't time to ring customers,, then i asked for tracking or proof of pick up ; he said " i cant give you one " Ha what a outfit .. then he proceeded to tell me his work ethics ie: up at 5 travling from leeds with umpteen jobs to do and all for £200 a day and using his own van .. YES it made me feel Guilty .. just a tad, but i had paid £20 to be lectured on why he wasn't singing from same hyme sheet as his employers DX .. all i can say is Driver arrived to pick up parcel.. That in itself is worth brownie point these days .. but poor man looked like he run ragged and nearly lost it with me . so i had to calm him a bit . in end we saw eye to eye but i was fuming inside . and can only say DX you need to get a grip of your policies and look after your staff with Clear instructions , so us customers don't feel the brunt . Parcelforce next time ! OH and ringing them is a ball ache ..good luck with that .. end of ..