If I could leave zero stars I would!!! I am absolutely appalled by the lack of customer care I have received today. I was originally given a delivery slot for new sofa delivery of between 17:08 to 19:00. This slot was then rescheduled to 15:08 to 17:08 via text message. My husband who is self-employed then had to take half a day unpaid to be at home to remove our window as this is the only way we will get a sofa into the house. We were delivery No:20 After delivery No:19 which was two streets away from my house we received a call from DX at 17:53 informing us that the driver was stuck in traffic and had ran out of time. We are a small estate, there is no heavy traffic and the tracker was showing the van literally on my doorstep. I would question the following: A) If the driver had run out of time why was our original slot 17:08 to 19:00? B) Why if our sofas are on the lorry are we expected to wait until Thursday- Are the sofas just going to sit on the lorry until then? Surely we should be first in line for redelivery and not expected to re-join a queue? Our experience with Furniture & Choice has up until this point been fantastic. You are not only letting the people down that are waiting on goods that never arrive due to one feeble excuse or another, you are also tainting the name of businesses that entrust their deliveries to you. Words fail me.