The driver was extremely rude. He refused to deliver a double bed frame to my third-floor flat and left the flat-packed boxes at the communal entrance. I begged him to help me as I am not fit enough to carry all of them by myself, but he just shrugged his shoulder and left.
The online customer service live chat was not working, they suddenly stopped replying to my messages - 'I am looking at your case right now' was the last response I received.
I would never buy anything from sellers who use DX services.
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