This is my review and how I was treated by this company: (Original Tracking Number: W0982688 - Not received any other tracking number only time slot emails) Super disappointed, read a few good reviews online thinking it would be fine but, Almost 3 weeks since my order and 4 deliveries later still nothing here!!! This is an absolute joke, I've skipped 4 days of work to wait for these deliveries for nothing to turn up. I was meant to receive my 2 sofas from Furniture Choice on the 9th July no one turned up, no communication from DX no email to tell me the that it was not going to come out. All I received was a text saying there was a delay bear in mind this was at 10:00am and the delivery time slot was between 4-6pm. That went flying by and I decided to call and see what happened. I called waited over half an hour to be told it has been misplaced in the depot even though it was scanned on the back of a van, my brain cannot comprehend how you manage to misplace 2 large sofas. After this I heard that it had been taken off the van!! What I do not understand is how they operate because when I called the call centre they could not get through to depot team, so you cannot get an update which is just great! Second time time slots given but no communication until the guys call me and tell me they have damaged the sofa, I understand that goods can be damaged during transit but usually it's due to incompetence of placing the good in the van in the first place!!! 3rd time was yesterday when they arrived, firstly, I met both of drivers and told me that they would come up the road but instead of doing that, they just left and put a note on the system that person was not home and they left a card!!! Having called the company, they had told me they do not stop on red routes which is understandable however, literally out side my main door is bus lanes which have loading and unloading bays that allow you at anytime to load and unload and also the corner of my house also has the same loading zone and unloading zone. I just don't understand, I have never this many issues to deal with for 2 sofas!!! I have been seriously patient so far Thursday 21st July will be the 4th try and if that fails, I will just ask for a refund from Furniture Choice. It came down to the point of me asking Furniture Choice if they could send it via another courier, whom I was willing to pay for. Unfortunately due to their contract with DX they couldn't send it with anyone. Will not be ever using this company again!! I will also find out which companies they affiliate with in order to ensure that they can never handle one of my goods again!!! (Will keep you updated once my goods have been delivered) (Original Tracking Number: W0982688 - Not received any other tracking number only time slot emails) The update: at the moment the time slot went by over 2 hours ago I will be cancelling the order. This is actually shameful and disgusting from this corporation. I am actually in awe at the moment no call or message no email to update. I will be taking this higher up. 4 times to deliver 4 times they have failed. I mean I don't understand what is actually wrong with company. I do not want to go there but this is now a breach of the Consumers Act 2015 ("Failure to deliver within a reasonable time and after the agreed deadline is a breach under the Consumer Rights Act 2015.") I will absolutely taking this up further it seems that this company is so busy that they do not care about customers. I hope the CEO of DX Delivery sees this review! I will try everything in my power to show what type of company this is in the publics eye. No wonder most people and companies decide to use their competitors i.e Royal Mail, DPD, FedEx, Evri. I will never use this company again, the saddest thing is the infrastructure and how this company is run. Imagine trying to get through to someone only to find out no updates can be given, because things can be scanned, misplaced, not delivered, damaged the list goes on. Update 2: I’ve called Furniture Choice who told me they couldn’t deliver it today and that it had been booked for Sunday. The lady over the phone was confused as she was saying, “They don’t deliver on Sundays”. I have cancelled the order and they completely understood and were shocked that I’ve had to go through this and will be discussing it with DX during their weekly or monthly meetings. She didn’t understand how no one has been in contact and didn’t even make them aware that the delivery date had changed. I hope everyone looks at this, this is the type of service DX Delivery have with not only customers but the companies they work with. I mean instead of showing parcels, lorries and vans on your website change the motto to, “use another courier because if you use us we won’t give your goods”. Please avoid at all cost as unless you want to be given the run around. Just to end this off, what a shame honestly