White van pulled up outside my house, saw a guy walk past my house, then back to his van and drive off. 2 mins later I got a "sorry we missed you email" from DX. Only then did I realise that this white van had my item. He didn't even try to deliver it. Got in touch with the company within 20mins, they refused to ask the courier to return. Item was a basin, so I had turned off my water and ripped out old basin in preparation. Now my house has no water until they deliver it again, with no guarantees that the same thing won't happened again. Refused point blank to offer me any assistance for the massive inconvenience that have caused. Couldn't be more disappointed in them.