Horrendous service. I sent about 15 packages with DX for a pick up service from my office. The DX courier came to the window (not the door) and asked me to put the labels on myself and he would be back in the afternoon to pick them up as DX do not offer long to pick up packages. He then never came back that day. A different person then turned up the following day. I complained as this point as i had paid for a 24 hour service but nothing was done. Since then almost half of my packages have not been delivered. I have complained via the third party website we booked though and they have only said 'they would contact the courier and sorry for inconvenience' I then never hear back......they have no contact with the courier and tracking for the packages. I have now had to resend most of the packages and use a different courier. I have asked to speak with someone or get an email to ideally resolve the issue and get a refund but I was told that to keep costs down they do not offer a phone or email service. They have not offered any resolve or refund or apology. I honestly have no idea how they are in business. Avoid this company. They are effectively thieves. I have been waiting for over a week and the admin alone for complaint has taken hours.