I am writing to express my extreme dissatisfaction with the level of service I have received from your company. I entrusted you with the delivery of my blinds, but the experience has been far from satisfactory. To begin with, I missed the initial delivery day because I did not receive any text message or email notification regarding the status of my delivery. After rescheduling for another day, I made sure to be available all day, yet your staff failed to show up or provide any communication regarding the situation. Frustrated, I rescheduled once again for today and had to contact your customer service to understand what was happening. I was promised a transcript of the chat once I closed the window, but it never arrived. Furthermore, instead of the initially agreed upon 9-5 delivery window, I suddenly received a text message notifying me that the delivery would take place between 7 am and 9 pm. I find it unacceptable that in this digital era, I had to spend an entire day waiting like a statue without being given even a two-hour window for the delivery. This lack of consideration for my time is highly disappointing. To add insult to injury, I just received a message stating that the delivery was unsuccessful BECAUSE I WAS NOT IN, despite the fact that I have been at my designated location all day long. This kind of negligence is unacceptable. Considering my daily rate of £150, I request that DX compensate me for the inconvenience caused. Your company's performance has been utterly useless, and your employees seem to lack any sense of pride in their work. I hope you take my concerns seriously and take immediate steps to rectify this situation.