Absolutely the worst company I have ever dealt with. VFS sent my passport via them on the 2nd of August (today is 18th of August). Tracking number did not work, but then DX claimed that they attempted to deliver the document on the 3rd and then 14th of August. The tracking number still did not work, and nobody even tried to reach me. Because the tracking number did not work, I was thinking that VFS did not dispatched my passport. For that reason< I was bombarding VFS with emails, but they only asked me to deal with DX. It was not a easy task to reach them. Finally, after a long struggle, I was able to reach DX – only by Facebook chat, by the way, because the number they mention on their website, as well as the live chat did not work. They promised me to reschedule the delivery to Monday, but after such a huge delay I am not expecting to receive anything. Hopefully, I am wrong. To summarize – even if they manage to deliver the parcel on time, the delay is at least 19 days. It is also sad that VFS use such a poor company to send important documents to their clients.