Arranged a collection as I ordered two rugs from Robert Dyas. First collection date they claimed they came to me but I wasn’t it. Which I was. Called to rearrange, the lady even told me on the phone there was no photo evidence that they are supposed to provide. Arranged another date, booked day off work. Had my time slot. Next thing I get a missed call on my mobile to tell me I missed my collection. I rang the driver immediately he said he knocked on the door, but I have a ring door bell, a normal door bell or they could have banged on the door. He said he was at the end of my road but wasn’t “allowed” to come back as it’s one try only. Myself and my husband was in. I called the collection team AGAIN, I even gave her the man’s mobile. She called back to say he said I was rude and he’s refusing to come back (which I wasn’t) I was desperate to get rid of the rugs. D X Express said they now refusing to come back EVER. I don’t believe they knocked, I think the service is absolute rubbish, read the reviews. They speak for themselves. DO NOT USE DX EXPRESS … rubbish