I have had two separate packages, and both have been lost. The first package, I got an email saying delivered. I clicked on the link, and it said "delivered to neighbour, please check calling card". There was no calling card because they didn't even come to my house, and my neighbour didn't have my package. After using their live chat service, they told me that my package was at a house number "9". My house number is "51". I went down the road to number 9, and they didn't have my package. I requested more information on the house, any details that I could use to track down my package which they delivered to the wrong place, and they said that they couldn't provide any information due to GDPR. I still haven't got my package two days later, and I have no clue where it was delivered. The second package, meant for today, I got sent an email saying delivered, and a picture of my package on the porch of another house. I, again, messaged their live chat service, and they refuse to provide any information on the address of this mystery house. Two packages, and two lost. Not very good going, eh? Unprofessional, delivered to the wrong places to meet quotas, and a lackluster live chat service to seal the deal, means that the CONSUMER is now chasing down packages that shouldn't have been an issue to deliver. I've had deliveries that were uneventful from Royal Mail, DHL, UPS and so on, so why this company can't deliver is beyond me.