The driver 'Jordan' passed me as I was entering the property and refused to give me my parcel. Stating that he didn't want to drive back the 50m to my house to take a picture of the parcel in the doorway and that doing so would make his next delivery late. He told me that the next delivery was more important than mine and couldn't possibly be 2 minutes later (the time it would have taken to get out, give me my parcel, take a photo of it and leave) and I needed to reschedule mine as I'd missed him by about 30 seconds. He also made a comment about his next delivery being for a pharmacy, His exact words "These are peoples cancer drugs. They need them more than you need yours". As the son of a cancer survivor, this is frankly disgusting. Their phone line also seems to never actually be picked up. meaning there is no direct line to contact customer services other than through their online form. (I've currently been waiting for someone to speak to me on the phone for 25 minutes)