How is it possible that twice now you've claimed to have missed me? I've sent my phone number and details twice, yet neither the first nor the second attempt resulted in a call. Is there a special skill involved in not delivering a parcel, or is this just a way to take money from customers without providing service? I genuinely dislike seeing a parcel assigned to your company, as it never gets delivered—it’s always sent back to the sender and then re-shipped with a different courier. Why can’t I simply pick up the parcel from a depot if you’re unable to deliver it? (You seem to be the only courier that doesn't allow this.)