Driver turned up Wed 18/12 in an unmarked transit van with a large dent in the side and a foul demeanour. Initially gave my parcel to my elderly relative who was in the house in my absence, then snatched it back off him and said he couldn’t have it. Have tried two phone numbers (automated), two emails (automated), a chatbot (automated) two customer service chats (99% sure AI masquerading as humans) over the past 24 hours and yet to receive a resolution, or indeed my parcel which is being held hostage by an aggressive courier! Everyone I’ve dealt with so far has been rude and dismissive. Be wary of positive review farming on here too: they’re coming in thick and fast from bots. Update: DX said they would re-deliver Fri 20/12 but nothing came. First they said that the sender had initiated return of the item which they could not override (a lie: I have written confirmation from the sender that they did no such thing). Next they said that a delivery attempt had been made but I refused it (a lie: I was at home all day and nobody from DX appeared). Finally they decided that - despite their earlier advice (i.e. lies) - they could actually arrange a third delivery attempt for Sat 21/12. They made sure to tell me this was going through their priority service at no extra cost to me, as if they were doing me a favour by engaging the bare minimum to attempt to fix their failings?! Well anyway, in a surprise to nobody it’s now Sun 22/12 and nothing has appeared. Meanwhile this is a perishable consumable item that is likely ruined anyway after 6+ days of being held hostage by DX. I have escalated my complaint to the Chief Executive Paul Ibbetson and Managing Director Martin Illidge because where the initial issue may have been written off as a rogue driver with aggression issues (though speaks to deficits in their courier commissioning processes between that and him turning up in a vehicle that looked like it has just fled the scene of an accident), the many clear lies I have been told since by employees throughout the business is clearly indicative of a dishonest corporate culture. At least the shop I ordered this parcel through is cancelling their contract with DX and I hope more follow suit.