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Anonymous
DO NOT USE THIS BUSINESS IF YOU ARE A TRADER! We have been in business for 5 years, just a small family run business selling sofas and bedroom furniture. In less than 4 months they have put us out of business. £30k worth of damaged sofas in that time. They even charged us to collect the sofas they had damaged from our customers. 3 weeks after we had ceased trading we got a request for £275 for there deliveries. Mainly the issues come from the drivers who dont pick up sofas but push them along the floor so 2 man it defo isnt! One of our customers received a £2500 order which she watched them push out of there van and left it to drop on the floor in the rain. It snapped the frame. She had a video and images of it. They refused to pay any compensation. Another, a £4k boxed tech sofa was meant to be delivered between 3-4pm. It arrived at 10am and because no one was in they left it on a patio in the rain. Photos sent- No compensation paid. In total 32 different customers had issues and complained to us about them and DX paid out £0 in compensation. We had not even close to that in the previous 4 and a half years and they managed it in just 4 months. People are now out of the job just before Christmas and many people didn't get there sofas all thanks to this shocker to a company! If you value your business then dont use these.
19 hours ago
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DX has a 1.2 average rating from 1,874 reviews

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