I am beyond frustrated and disappointed with the despicable service provided by this courier company. Their couriers are completely unprofessional, and their processes are laughably inadequate for a company claiming to offer "next-day delivery" for fragile items sent via special delivery. My parcel, a fragile plant that was a gift for Sunday, was marked as "undeliverable" because the courier supposedly "could not find the address." This is absurd, considering it’s a large, easily accessible house on a major road that has stood for over 100 years. No other courier has ever had trouble finding it. To make matters worse, they later marked it as a "missed delivery," even though the courier never made any attempt to deliver it. When I escalated the issue, they admitted the courier didn’t even try to deliver the parcel. Yet, their response was to tell me I’d have to wait 72 hours for someone to contact me and "try to resolve" the issue. By that time, the plant will most likely be damaged. This is completely unacceptable. I specifically arranged my day to ensure I would be home to receive the delivery, but the company’s negligence has not only caused me immense frustration but has also likely ruined a thoughtful gift. Their customer service and lack of accountability are appalling. This company has utterly failed to provide even a basic level of service, and I would strongly advise against using them for any important deliveries.