To say I am disappointed with your service delivery is an understatement, as your service is very very poor. I am actually shocked that embassies entrust you to deliver essential documents with such incompetence. I will be expressing my frustration to the embassy also. Since Friday 28th June, I was waiting for my passport as it was said to be on the road to me until 6pm, when on the tracking system, it stated that the driver could not find my address which is ludicrous as I receive loads of parcels at my house, but just shocked that an organisation involved in delivery of important documents does not invest in latest navigation systems. Today Monday 1st July at 21:31, I have just checked on the tracking site and its now saying Awaiting first delivery, earlier just before 6pm, I had a live chat with Rhiannon, who assured me that my passport would be delivered tonight as I intend to travel tomorrow evening but to no avail. The disappointing thing is that as an organisation you are very poor at communicating, I have provided you with an email and mobile or telephone number, but do not communicate, as this is the second time I am writing to you, but did not get a response by any means of communication. You need to take a leaf from Hermes you can learn something from them as you can surely track your product and you also get updates where the Hermes driver is and when the product will be delivered, if the driver faces a problem, you get a call informing you of the situation. Your service is beyond poor, it’s indescribable as I have never come across such a mediocrity of service. You lack duty of care for your customers, only if I could be told where to collect my passport rather than rely on incompetent people at DX secure, I will miss my flight, over failing to find my address.