Very appalling service and my experience with DX is exactly the same as most of the reviews here. This company is incompetent for hiring couriers who can lie and just easily text you that they have attempted delivery when in fact they haven’t! First attempt they left a calling card, the second and third attempts they didn’t! Twice had to take some time off and waited all day for my visa and no one came! Customer service is automated, there are no other options offered apart from rescheduling your delivery and will transfer you to an agent but hey! All the agents are busy and asks you to email them stating urgent and they will reply to you in the next 24 hours!! They really think their customers are uneducated and won’t think of them as irresponsible, deceitful and money grabbing company who wants you to pay an extra £6.99 for an arranged morning or afternoon delivery! I finally managed to chat to Stephen who said that it is in the best interest of the courier to deliver as they won’t get paid otherwise. What about the lying couriers who don’t actually set foot on your property, don’t leave calling cards yet they message you to say they have attempted delivery! What I don’t understand is this company must have heard of all the negative feedbacks regarding their couriers but have not done anything about it! I will certainly take this up with the application centre. DX should be banned from trading due to their incompetence and fraud! By Tuesday next week it will be a week since the consulate has issued my visa. My visa only took 3 days to process and perhaps they say it can take up to 10-15 days due to the sickening delivery service!