Treat this review as Zero stars ! Treat this review as Zero stars ! This is the most useless despicable delivery company I have ever had the misfortune of having to deal with. I purchased a very expensive (£4K) watch for a very special occasion from Ernest Jones and was told DX would provide next day delivery. On Tues 2nd July I received a confirmation of order and a delivery date of Wed 3rd. I rearranged my work schedule and excitedly awaited delivery. At 15:04 I received a text from DX stating delivery was going to be Thursday 4th July. I was livid but once again rearranged my work schedule to be at home on the Thursday to sign for delivery. On Thursday I received another text from DX to inform me that they were unable to deliver on the Thursday and delivery would be rearranged within 2 working days.  I spoke to Ernest Jones who contacted DX who informed them that they had sent the parcel to the wrong depot and that they could not now deliver the item for another 4 days , on Monday 8th May . Perplexed at why a next day delivery company could not provide next day delivery even when the parcel was already late due to their own fault, the only solution DX could come up with was to offer “ before 1pm on Monday 8th” delivery at an extra cost to The jeweller. The next day (Fri 5th) I received yet another text from DX totally contradicting themselves and stating parcel would be delivered on Saturday 6th.  I duly waited in on Saturday. My wife and I were meant to be going out for meal with friends but she had to go without me ! THE PARCEL DID NOT ARRIVE !!!!!!!!! Today is Monday 8th, I have sat in yet again waiting for delivery. At 4 minutes to 1pm a white unbranded van drove past my address. ( clearly marked with my house number) and I had to chase him down the street to stop him. Sure enough it was DX !! When the driver opened the van side door to give me my parcel it was tossed in the back with the box looking like someone had played American football with it ( a £4000 football !) I took the parcel told the driver he was only 6 days late and refused to sign for his delivery. He wasn’t very happy at this and wanted the parcel back, but I duly refused this having paid for the item, any attemp to take this from me would have been treated as theft and duly reported to the police. Once indoorsI could hear the box to my beautiful watch crashing around inside the packaging . I phoned the Jeweller and informed them that the watch would be returned to their local store (40 miles away) for a full refund which they accepted . DX have completely ruined my purchase , they are totally inept. To make matters worse they have just sent me an email in response to me asking where my parcel was, which I sent this morning, it reads that they have no record of the item lol  Is it possible to give a negative score on trustpilot ????? EditDelete Share Reply from dxdelivery.com 8 hours ago