I am opening a new business next week so getting lots of parcels delivered. I missed a delivery and got a card through the door so dutifully went online to re-arrange delivery. Code not working... So I called the number on the card, they can't find any record with this code or with my name or address (which has been written on the card). They give me another number to call, no record or the parcel there, then another number to call and again no record. My requests to speak to a supervisor or manager were flatly refused. Why should a customer be having to call multiple numbers to trace a parcel when the company's system is obviously not working? I was told again and again, there are 3 different systems for tracing a parcel depending on it's size. Why are all 3 systems not accessible by the operator at the end of the phone line printed on the missed delivery card? The last person I spoke to said she would look into it and call me back - Rosemarie White. 4 hours later no phone call so I called back again to hear that they still have no trace of the parcel and to go to my supplier. With 30 or so parcels currently out for delivery, how should I do that? What a total and utter shambles. Staff seemed poorly trained, had no idea how to trace a problem but the main issue seems to be with the frankly not fit for service system they are using. I have no control over which courier is used when I buy something online but I most certainly will never ever use DX delivery myself in the future.