Found a delivery company worse than Hermes! I’ve been sat in all day (9-5pm) waiting for my passport that was attempted to be delivered last Thursday. I received my old passport on the same day returned to me with no issues but I received a text from DX to say that they had ‘attempted to deliver my new passport’ but as we you know, work no one was home during the day. I had to rearrange delivery online blah blah blah. Which I did and I rearranged for it to be delivered today and I took an unpaid day off work to sit and wait for it. When 5pm approached I googled DX delivery and came across hundreds of negative reviews online and on Twitter and it dawned on me, these fools wouldn’t be delivering my passport today. I contacted them on twitter and asked for an update on my passport delivery and added don’t bother lying about saying you have “attempted delivery” as we have CCTV on the front door and I got a response with a whopper of a lie saying and I quote “The driver has said that the delivery failed previously due to a secure entrance” from a rep called Jamie. This couldn’t be more a blatant lie if it tried and it actually doesn’t make sense? What does a secure entrance even mean? It’s a normal front door. They are no dragons securing it, no draw -bridges to cross.. it’s just a front door. If this WAS the case last Thursday then why was I given the option to rearrange delivery at my convenience? Surely this massive crucial bit of info should have been flagged up LAST THURSDAY. I’ve now lodged a complaint to the passport office who are doing a formal investigation but I’m surprised these bunch of cowboys have been given (and kept) the contract of delivering secure documents to the whole of the UK. Something very dodgy about the whole lot of it tbh.