Lied about 'attempting delivery' when i was waiting all day. Couldn't take anymore time off work and i don't have a work address that this can be delivered to, so suggested a family member. They informed me that they cannot do this so i asked what my options were and got a copy/paste response about paying for redelivery between 9am and 5pm (after I stated i cannot be at home for this) or delivery to a work address (again I stated this was not possible). Finally asked them where the depot was so I could collect. I haven't seen such a run down place in a long time. Went to the entrance and it said 'Use other door', got to other door and it said that this door is not always in use so go back to previous door! I rang a bell and waited like a lemon for a good few minutes. Walked back to other door and rang, waited, nothing. Went back to the other door again and rang holding my finger down and finally got a response. I said I was here to pick up my passport and the voice on the intercom just said 'Ok' and went quiet. Another minute (no joke here) a guy emerges from inside and lets me in. Dingy lobby, wet floors cones everywhere, broken tiles on the floor, armchair falling apart that looked like it had been salvaged from the blitz and it smelt of cigarette smoke? Was this why i didn't get a response for so long? Trying to clear the air? Anyway, all in all a very bad and confusing ordeal. Who gave these guys the contract?! Awful customer service and the lobby reminded me of my secondary school bathroom. Hopefully will never have to deal with DX again.