Login
Start Free Trial Are you a business?? Click Here
Anonymous
What an absolute joke of a delivery company. On Christmas eve (I had paid for express delivery to arrive before Christmas) I get an email saying my parcel will be delivered between 8-6pm, which was fine. I remained in. No delivery was attempted all day. There was no call fro the driver, no calling card was left, DX obviously did not even try. When I rang they could give no explanation about why the delivery had not been attempted. The wanted to 'confirm my address', but it was the same with what they had and I get deliveries often enough to know there was not an issue with my address. I arranged for a redelivery, which was yesterday, but with the proviso that i wouldn't be in for it, was that okay? Yes it was, that was fine. Yesterday I get home and find a calling card. All this card has on is my name, the date hasn't been filled, the time hasn't been filed, and there is no indication why they were unable to deliver it, only miscellaneous scrawls indicating nothing about whether it was too large, signature needed or even whether it had in fact been left with a neighbour etc, because there are literally just random pen marks on this calling card. So i ring again. Am unhelpfully told I wasn't in for the delivery. Yes, I know. And you knew as well because I told you that. Turns out they need a signature, so I have it rearranged for my work, today. I am literally sitting at my desk when the email comes through saying they were unable to deliver which is the most ridiculour BS, I am here, other people are getting deliveries from DPD delivery so there clearly isnt an access issue, no one tried to call me, so I call up and appartently the driver is now comoing back to reattempt delivery. We shall see if that happens or what the next ludicrous excuse will be. But honestly, this company, how difficult is it to deliver things????
5 years ago
Read DX Reviews
DX has a 1.2 average rating from 1,889 reviews

Start Your Free Trial Today

Send 400 review invitations for FREE!

Activate Your Account

Book your activation call by clicking the button below. Or call us now on +1 213-325-5109 . Book a Call

Alice, Customer Support

Start Your Free Trial