Terrible company. I would never use this company if I had choice and I really suggest to no one use. Had rearranged to get my parcel delivered to my work address today and I've been informed on the confirmation email that I would be between 9 and 5PM. After 5pm I called the to HQ and I've been informed to call to the Midlands service. Called to the Midlands service and I've been informed that there was a delay and it would be delivered until 6. My company shuts 5.30 and I sat from 5.30 to 6 PM in front of the company door waiting for the driver. It was 5.40 when I decided to call again and for my surprise the midlands number was saying that they were facing "technical issues" and because of that I called again to the HQ and they tried to transfer and transfer me and no one helped. I called again and from 6PM on the phone from HQ and Midlands give the same message that the office is closed. Bottom line of all this: this company have NO RESPECT for it's customers. They were not even able to set a message saying they have left the office earlier. I don't even received a message/email about not being able to delivery my parcel. Only thing I can think is that company lost it.