DX are used by HMPO to 'securely deliver' new passports. My new passport was mis-delivered to a similar address with a completely different postcode. By a minor miracle, it has reached me via Royal Mail standard post. In the meantime, a brand new, valid, unsigned passport was unsecurely floating around the postal system for 3 days. I have reported the complaint to HMPO and hope they reconsider their contract with this useless company.
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