Maybe it needs to say somewhere that DHL handles international shipments as the UK passport Email has a link to your site and nowhere on there does it say you then give international shipments to DHL, if it did I wouldn't have wasted my time and money phoning yourselves and then the UK passport office. both times I spoke with a women who couldn't have been less interested in helping me if they tried and I'd have just phoned DHL directly who of course as always were very helpful, able to supply me with tracking numbers and even reference numbers. So let me get this straight the UK government pays your company to handle posting of passports but you then employ DHL to send them internationally, I can only assume (allegedly) someone is making a nice packet out of this arrangement otherwise why not employ DHL directly, cut out the middle man as it were. But then I shouldn't expect to much from the UK government and its onward march in outsourcing anything that's not bolted down.