Booked through an agent for two deliveries. One made it ok. The other one was smashed on delivery which was quite an achievement for DX as the broken part was cast. To break it must have taken great effort but they did it!
If only they had put in as much effort when booked to collect said parcel and return it to me, but this was beyond them. DX said address inadequate to collect, but a few days earlier it was OK for delivery purposes. Four aborted attempt later I am still waiting and my customer is sick of waiting in all day for these muppets to collect.
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