The worst ever ever company I have dealt with. The customer service advisor sound like their 15 years old and don't know what their talking about. I am very very surprised that trading standards have not dealt with this company after seeing all the bad reviews. The company lie to you and say that the delivery driver tried to call you when you haven't received any calls what so ever. Also they seem to employ individuals who speak little English as you cannot communicate with the driver without having to repeat yourself 10 times. It is the most disgusting company I have dealt with and I will never ever use that company again. I ordered an item from ernest jones, a very well known jewelry company and I would've thought that they would use more efficient type of delivery service, bearing in mind it was a birthday present and very expensive indeed. So if anyone from trading standards is reading this, I hope you take immediate action!!!!!