Took a day off work to accept a signed for delivery... which never arrived. Received a text to say we were unable to deliver and that a calling card had been left. No calling card left and no attempt to deliver after watching our CCTV cameras !! Customer service are nothing short of useless. Please DO believe all of these negative reviews they are an awful company. I have no idea why a company as big as Nintendo would be using such an amature outfit!