Shocking. Awful. Dismal. I drove last Thursday especially from London to Cornwall for a parcel that I specifically chose to have delivered for Friday 18th Sept. By this miserable excuse for a company. Their 'tracking' website would have been great in 2010. But now just shows that it is on a courier truck. You have to wait in from 8am til 6pm. No 2 hours slots for this awful lot. So I sat in all day long. At 6.09pm I got a quarter of a ring on the phone. They hung up. I called them back. 10 times - all to voicemail where I asked them to call back. I texted the same. At 6.12pm they closed the job saying 'no access'. The only thing I had driven the 287 mile each way round trip for was for this bike so to be told I wasn't in just took the mick. I tried calling the HQ to get the van to deliver. Their website has phone numbers but no closing time. I got through to some Midlands misery guts who just told me the call centre closed at 5pm. I called on the Saturday. But on a Saturday it is a different unadvertised number. Silly me. I got through and said I needed to be back in work in London on Monday. The only way I could get the parcel was to pick it up myself. From Truro. 40 miles from Penzance. I drove to the depot where someone told me it wasn't there. But in Redruth. 25 miles back down the road. I got there. They couldn't track the parcel or find it. This was a £4000 bike they had lost and why I wanted it delivered to my house rather than where I was working. Eventually they found it and dumped it outside their HQ. Ever tried fitting a bike in a box in a VW Polo? Good luck. No help. No sorry. And still waiting to a reply 9 days later from the email I sent them. Abysmal. Avoid. Tracking number L7003220. If you can call it that.