WARNING; do not deal with this courier company. Parcel was scheduled for Friday 2nd October with text message saying out for delivery and giving drivers name. Waited all day and tried to phone DX or speak via live chat (not working) and was cut off on automated menu phone once I had entered the tracking no and my postcode. Ended up having to answer NO to "is that the right tracking number" to get through to a human and then transferred again to someone else. Parcel never arrived and they told me drivers to not phone customers if they can't find an address. Out for delivery today and the tracking map gave wrong location for delivery but I could see where about the courier was (although not accurate) Had to phone DX again by saying "NO" to is that the right tracking number to be able to speak to a person. Told them the map showed wrong location and asked them to update their driver .......so eventually my parcel has just arrived. I asked driver (who was the same driver who should have delivered Friday) why he couldn't find our address which is the reason I was given by DX for non-delivery on Friday. He told me he wasn't working that day so conclude also that this company makes up a complete fabrication as it was never going to arrive Friday. Appalling service and a company you cannot get hold of easily by phone or non existent live chat. I felt sorry for the driver who was very pleasant and assume this company just rely on poorly paying couriers who are not always available to deliver. My advice for any companies using DX for deliveries, AVOID THEM LIKE THE PLAGUE or you will have very disappointed and unhappy customers.